• Back To Search
• Quick Apply
• Register Now
• Send Me More Jobs Like This

• Newton AbbotTQ12
• Posted 13th Dec 2010
• 
• Posted by: VW Group-Volkswagen
• Salary: £35000 p/a (neg) + OTE
• Job Type: Permanent
• Reference: 917KA
• This job has been viewed 103 times since it was posted.

Job Description

This exciting opportunity exists within our Newton Abbot Volkswagen Retailer

• *Please note all applicants must follow the on line recruitment process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As a Service Manager, your Key Objectives will be:

Objective: Formulate policies and procedures to achieve maximum sales of parts and labour

Assess service department financial performance Plan, initiate and promote service department marketing events Instigate advertising and promotional activities Carry out regular reviews of all pricing policies, labour rates, fleet discounts and parts pricing Work closely with the sales department to ensure all buyers are introduced to the service department

Objective: Maintain agreed profit margin and return on investment by efficiently controlling stocks, assets and all financial transactions

Examine management accounts and composite figures monthly, to allow necessary improvements and corrective action to be taken Monitor financial expenditure and ensure adherence to budget Ensure all outstanding debts are collected promptly Monitor warranty claim submissions and credit account applications and take appropriate action Ensure all materials purchased for resale are monitored and sold at a profit

Objective: Achieve and strive and exceed all targets and sales objectives through an efficient workshop operation

Enhance facilities, improve technical skills and achieve high standards of workmanship Communicate job expectations and provide regular feedback of team’s performance Establish training requirements and costs to provide satisfactory levels of skill and job satisfaction Administer performance reviews with all reporting personnel Establish and review incentive schemes used in the service department

Objective: Ensure the highest level of customer satisfaction

Ensure customers are received courteously and efficiently Work to constantly improve the quality of customer service Handle dissatisfied customers calmly and resolve complaints sensitively Ensure essential Volkswagen courses are attended and the correct records maintained

Objective: Help retailer to achieve industry-leading standards of process efficiency

Ensure adequate staffing to achieve departmental objectives Ensure correct maintenance of tools, equipment, and other materials in the service department Ensure correct understanding and departmental usage of computerised systems Monitor workshop productivity and the effective use of labour Monitor first time fix rates and take any necessary actions to improve them

Objective: Ensure departmental compliance with company policies and industry guidelines

Ensure the correct recycling of all disposed and damaged items in line with environmental regulations Operate within the law at all times Ensure all health and safety legislation and internal procedures are followed Operate at all times within company policy and follow Volkswagen operating standards Maintain contact with Volkswagen, suppliers, and statutory representatives

For this opportunity, we would like to see a background gained within the Volkswagen Group; however, we will consider individuals from other brand backgrounds if they are able to demonstrate a strong, proven history within a Service Manager role and the ability to undertake and excel in all of the key areas of this specification.